Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at finds-support@colbryan.com. We will provide the correct return address and shipping instructions when your return is accepted. The return location may differ from our business contact address, so please contact us before sending the item.

Once your return is accepted, Colbryan Finds provides a prepaid return label at no cost to you. We’ll also provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at finds-support@colbryan.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items are eligible for the same 30-day return policy as full-price items. Gift cards are not returnable under our voluntary policy, except where required by law.

These exclusions do not limit your statutory rights if goods are faulty, damaged, misdescribed or otherwise do not conform to your contract.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
For eligible online purchases delivered in the European Union, you may notify us that you wish to cancel within 14 days of receiving the goods, without giving a reason, and then return them within a further 14 days. Statutory exceptions can apply, for example to personalised goods or sealed hygiene goods unsealed after delivery. You may inspect goods as you would in a shop; handling beyond what is needed to establish their nature, characteristics and functioning may reduce the refund. Our voluntary return conditions do not limit this right. For a statutory cancellation, we refund the purchase price and standard outbound delivery charge within the applicable legal timeframe; we may withhold the refund until the goods are returned or you provide proof of sending them back.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at finds-support@colbryan.com.